LO1 Explain the types of accommodation services available within the hospitality industry

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Front office managers are responsible

Guest service manager: Some hotels have a separate department of guest service manager that is responsible and accountable for budget management, training of the staff, scheduling meetings, and maintaining relationships among the departments.

Reservation manager

Reservation managers look after all the operations that are carried out on the reservation table. They make sure that the operations are efficient and the department receives no complaints from the customers. They are responsible for all the cancellations that happen through the year and they also ensure that the staff is available to take customer’s queries.

The reservation manager also communicates with the sales staff to make sure that the guests coming first get the room first. They also coordinate with the housekeeping staff to make sure that all special requests from the customers are met efficiently.

Reception manager

Reception managers are the ones who play key roles within the front desk department. They welcome guests warmly and kindly and make sure the guests are comfortable during their stay at the hotel. Reception managers are the very first individuals a customer interacts with when he/she comes into the hotel.

Revenue manager

Revenue manager plays an essential role in front desk department. They are responsible for all the payments that are made by the customers and they make sure that all guests are charged appropriately according to their stay at the hotel. They also keep changing their rates time to time to keep them competitive with other hotels.


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