BM563 Operations and Service Management

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This unit is aimed to provide learners with the knowledge of operations and service management within an organization. Everything that has to do with the operation and management of an organization is explained in this unit. This unit covers the operation management practices that are pulled off in an organization along with the impact it creates on efficiency. Through this unit, learners will be able to understand how the operation strategies are constructed and how service management is done.

How do operations management practices affect the efficiency of an organization?

Product Quality

The first unit in an ordinary corporation, which assesses the sturdiness and reliability of a product is the operations control. Operations control sees to excellent of merchandise or items which might fit clients on and after delivery. When a product is excellent, it offers you a facet in comparison to your competitors.


Productivity is described because of the ratio of entering to output and it`s far the simplest manner to affirm personnel enter. Operations control guarantees suitable staffing of personnel to assets with the purpose to get the most result. The simplest manner to make sure productiveness is thru powerful operations control.

Customer Satisfaction

There isn`t any feeling for a supervisor or a worker as a patron getting the maximum pleasure ever. Operations control rightly guarantees this coupled with an excellent product. Customers make agencies thrive and they ought to be handled properly in each manner important and possible.

Reduced Operating Cost

Through productiveness, excellent merchandise, and patron pleasure, the fee incurred on merchandise servicing is maximally reduced. This concurrently ends in elevated revenue. Only operations control could make this possible. By decreasing working fees, there may be an additional waste reduction. The exact number/length of merchandise is produced as asked thru the right operations control.

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